FAQs

General Systems Questions

The Coravin Wine Preservation System allows you to pour wine from a bottle without removing the cork. Whether you want a sip, a glass, or more, your last glass will always taste just as amazing as your first – even weeks, months, or years later. Coravin has also developed a Screw Cap accessory that enables wine lovers to enjoy and preserve bottles sealed with a screw cap for up to three months.

The Coravin Wine Preservation System is easy to use – just insert, tip, and pour. Place the Coravin Wine Preservation System on top of the bottle and push the needle through the cork. Coravin works on all cork-sealed, still wines. Tip the bottle as if you are pouring from an open bottle. Quickly press the trigger to pressurize the bottle. Release the trigger to pour into your glass. Tip the bottle back up to stop the pour. Remove the needle by pulling the system straight up. The cork will reseal naturally and continue to protect your wine for weeks, months, or even years.

The Coravin System leverages patented technology that allows you to pour a glass of wine without removing the cork. Whether you are a wine lover or wine professional, there is a Coravin for you. Please refer to this helpful chart to compare Systems..

Coravin routinely conducts blind taste tests with wine professionals of bottles previously accessed with the Coravin System against control bottles from the same case. Over 500 wine professionals have participated in these tastings. They have not been able to distinguish between previously accessed bottles and untouched controls. Leading restaurants around the world now trust their wine by the glass program to the Coravin System.

Other wine preservation systems require the cork to be pulled. This allows oxygen to mix with the wine and starts the process of oxidation. Coravin Systems pour wine without removing the cork, so oxygen never touches the wine in the bottle, allowing it to stay protected for months and years.

When the Coravin System is used correctly, the wine in the bottle continues to evolve in the same way as if Coravin was never used.

Yes. We recommend that you keep your Coravin System in top condition with simple, regular cleaning.

For Model One, Model Two, Model Two Elite and Limited Edition please click here for cleaning directions.

For Model Eleven please click here for cleaning directions.

The Coravin System works only as well as the cork that is closing the bottle. If the cork in the bottle is of poor quality it is likely that the cork will not effectively protect the wine. This is true regardless of whether you use the Coravin System or not.

Unfortunately the quality of cork varies. It depends upon when and where it was harvested as well as manufacturing techniques. Over time, corks can become brittle, dry and fragile, especially when a bottle is not stored properly.

We recommend storing your wine bottles on their side, in a temperature controlled environment suitable for wine. Ensure the wine covers the cork surface inside the bottle so the cork does not dry out.

For chilled wines, the cork may take a bit longer to reseal, usually within a minute. Keep these standing vertically until the cork has resealed.

All Coravin Wine Systems are permitted during air travel without Coravin Capsule. However the Coravin Capsules are prohibited due to TSA restrictions and will be confiscated if traveling through an airport in the US. Restrictions vary by country.

Coravin Capsules can be ordered here, for shipment directly to your destination.

Shipping compressed gas capsules requires special handling and packaging. Unless you are certified to ship compressed gas you will not be able to ship. Coravin uses compliant procedures and packing materials to properly ship Coravin Capsules around the world. We will be happy to ship to your desired location.

CORAVIN SYSTEM PRODUCT INFORMATION

Model One, Model Two, Model Two Elite, Limited Edition

All Coravin Systems leverage the same patented technology that allows you to pour a glass of wine without removing the cork. Please refer to this helpful chart to understand the differences.

Please click here to access the User Manual.

Please click here for helpful guidance.

Please click here for an overview of all needles.

Please click here to check our Troubleshooting Guide

Model Eleven

While all Coravin Systems leverage the same patented technology that allows you to pour a glass of wine without removing the cork, the Model Eleven is the only automatic and connected wine preservation system. Please refer to this helpful chart to compare Systems.

Please click here to access the User Manual for Model Eleven.

Please click here for helpful guidance.

Please click here for more information.

Please click here to check our Troubleshooting Guide.

CORAVIN MOMENTS APP

Coravin Moments allows wine lovers to discover unique pairings between wines they are interested in and food, movies, music, and more. It also allows users to interact with the Model Eleven and learn more about other Coravin Systems.

The Moments App works with iPhone 5 or later and is available on the App Store. It is not optimized for the iPad. It is not currently available for the Android platform.

You do not need to create an account to use the basic functionality of the App. To save information about your Systems or Moments, and to have access to greater functionality, you will need to create an account.

You can add any Coravin System to your account within the Moments App. The Model Eleven is the only System that connects wirelessly using Bluetooth technology to the App.

No, the Coravin Moments App allows all wine lovers to experience unique Moments of wines paired with movies, TV shows, music, and food and to learn more about Coravin.

In the Main Menu, go to "My Coravin Systems". You will be in the "Systems List". Swipe right to left over the System you want to delete and a red delete button will come up; click it.

CORAVIN PURE CAPSULES

Coravin Pure Capsules power all Coravin Wine Preservation Systems, by pressurizing an unopened bottle of wine with Argon gas to pour a sip, a glass, or more. But not all Argon gas is born equal. Only Coravin Pure Capsules utilize our proprietary Four Point Purity Process. Each Capsule pours about 15, 5 ounce glasses of wine.

Each Coravin Capsule will allow you to pour approximately 15, 5 ounce glasses of wine (equivalent to 75 ounces). Capsule longevity will vary depending on how you use the Coravin System and how often and how much you pressurize each bottle.

Yes, all Coravin Systems use the same Coravin Capsules.

No. It is important to only use official Coravin Capsules with your Coravin System. Coravin Capsules are specially designed to work with the Coravin System to ensure safe operation and optimal preservation of your wine.

WARNING: Gas Capsules are under high pressure. The Coravin System is designed to work ONLY with genuine Coravin Capsules. Use of non-Coravin capsules, re-use of any part of the Capsule, or connection to sources of gas other than Coravin Capsules is dangerous and may cause injury to users or others nearby. Use of large capacity gas sources with the Coravin System can result in gas leaks which could cause serious injury or death. Large capacity gas sources are NEITHER tested NOR approved by Coravin. The use of alternative gas sources will void the System warranty and remove all responsibility of Coravin from any issues or injury that may arise. For more information contact Coravin Customer Service.

Coravin Capsules are pressurized and should be stored between -22° and 149°F (-30° to +65°C). Coravin Capsules contain gas under pressure, and may explode if heated. Store in a well-ventilated place, and out of direct sunlight.

Coravin Capsules are made of recyclable materials. EMPTY Capsules can be recycled according to local regulations. DO NOT dispose of unused Capsules.

ACCESSORIES

Needles

We have a needle to support many different situations. Please refer to this helpful chart for the detail regarding each needle.

For Model One, Model Two, Model Two Elite, and Limited Edition please click here .

For Model Eleven, please click here

For Model One, Model Two, Model Two Elite, and Limited Edition, please click here .

For Model Eleven, please click here

Please check the bottom of your needle – where it inserts into the cork. It is time to replace the Needle when the non-stick coating begins to wear off and the Needle starts to appear silver in color.

When not in use, the best way to store extra needles is in the packaging they came in. If you purchased an extra single needle, store it in the clear tube it came in. If you purchased the Needle Kit, keep it in the box. If you have the Coravin Pedestal Base you can store your needles in the drawer of the base. Taking care of your extra needles will keep them in the best shape, ready to be used to access wine.

Aerator

For wines that need to ”breathe”, using the Coravin System together with the Coravin Aerator instantaneously aerates your wine, equivalent to decanting for 60-90 minutes.

Simply push the Aerator on to the Spout of the Coravin System. Ensure it is tightly attached. Then, use your Coravin System as you normally would.

Yes, the current version of the Aerator works with all Coravin Wine Preservation Systems .Please note that early versions of the Aerator may not work with the Model Eleven. To ensure compatibility please use the one that came with your Model Eleven package.

Simply run clean, warm water through the Aerator and allow it to air dry.

Please follow these helpful tips:

  • Clean the Aerator regularly
  • Never use the Vintage Needle.
  • Press the Trigger for a little longer for the optimal stream.
  • The less wine in the bottle the more gas needed for a steady stream.
Screw Caps

The Coravin Screw Cap expands the possibilities of the Coravin Wine Preservation System by allowing people to pour and protect wines closed with a screw cap for up to 3 months. Includes six standard size screw caps.

When the Coravin System together with a Screw Cap is used correctly, wine will keep up to 3 months. Ensure proper storage of the wine while using Coravin Screw Caps.

Screw cap bottles come in a variety of sizes and Coravin Screw Caps accommodate most. The majority of bottles use the Standard Size while a very small percentage use the Large Size.

Each Cap allows for about 50 pours before needing to be replaced. The Cap can be used from bottle to bottle.

We recommend cleaning the Screw Cap between bottles. Please click here for helpful guidance.

Order and Shipping

We accept payment via MasterCard, VISA, Discover Card, American Express, PayPal, Affirm and Amazon Pay. We do not accept checks or cash. Please note that we only accept one form of payment per order.

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

Contact Coravin Customer Service for assistance at csr@coravin.com

If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at or +852 23370048.

You must be at least 18 years of age to make a purchase on www.coravin.com. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card.

1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.

3.) You can check your order status by clicking here and following the simple instructions.

Orders placed by 2pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.

We currently offer the following domestic shipping options with FedEx (for orders placed with delivery to the United States). Please note that all shipment times are calculated based on date shipped, and Standard Business Days exclude weekends and holidays:

FedEx Standard Ground (5-7 business days)

FedEx 2-day Air (2 business days)

FedEx Next Day Air (next business day)

We are currently able to ship Coravin products to the following countries:

  • Anguilla
  • Antiqua and Barbuda
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • British Virgine Islands
  • Canada
  • Cayman Islands
  • Chile
  • Columbia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Falkland Illands
  • French Guiana
  • Grenada
  • Guadaloupe
  • Guatamala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mntserrat
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Saint Lucia
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Surinam
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Uruguay
  • U.S. Virgin Islands
  • Venezuela

Please note, additional international shipping and customs brokerage fees will be applied. International Shipping charges are calculated based on the carrier, the total weight, the destination postal code, the method of shipping selected, and customs brokerage fees. In addition to the calculated shipping charges, customers shipping internationally will also be assessed fees at the border for additional Customs Duty and sales tax that must be paid by the customer prior to receipt of goods purchased.

If you are interested in shipping to locations in EUROPE, please contact our Customer Service team in our Amsterdam office at 011 31 20 820 3848. Or, you can order directly in country on the following websites:

http://www.coravin.fr/
http://www.coravin.co.uk/
http://www.coravin.de/

Duty charges are separate from shipping and processing fees. Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.

Because international shipments are inspected by customs, we cannot predict how long a shipment will take to go through the clearance process. In general, international deliveries can take 7-10 business days to arrive at their destination.

If your delivery address is outside of the United States, you will be responsible for any additional fees accrued during the customs clearance process.

Additionally, we are currently able to ship to the following countries from www.coravin.com. Please note, additional international shipping and customs brokerage fees will be applied:

Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.

No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.

Warranty and Returns

Coravin warrants that your Coravin device will be free from defects in materials and workmanship for a period of one year from the date of purchase from Coravin or an authorized Coravin reseller or partner. We will, at our option, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Coravin may require presentation of the original proof of purchase to verify purchase date. Please refer to the Legal section of this site for exclusions and other limitations. Coravin's warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Coravin product was used.

If you experience any problems with your Coravin System, please contact Customer Service at or +852 23370048. Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the device.

If you purchased a Coravin System directly from www.coravin.com and are not completely satisfied with your product, you may return it within thirty (30) days of the purchase date. In order to return your Coravin System, please contact Customer Service at or +852 23370048 to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Coravin System no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA. Coravin does not reimburse return shipping fees.

Please note: Coravin Capsules are non-returnable and will not be refunded.

If you purchased your Coravin System at one of our authorized retailers, please contact them directly for their return policy information.

No, the 30 day money back guarantee is only offered to those who purchase directly from www.coravin.com. Contact your retailer for information on their return policy.

If you notice the damage before accepting the package, please refuse delivery and contact Coravin Customer Service at +852 23370048.

If you do not see that damage until you have opened the package, please contact Coravin Customer Service directly at +852 23370048.

My Account

You can create a Coravin Account in one of two ways: During checkout, you will have the opportunity to create an account. Alternatively, you can register here.

Your Coravin Account will allow you to view recent orders, place reorders, change your password, manage billing and shipping addresses, email subscriptions, and Coravin Capsule auto-delivery. You will also need an account if you wish to become a member of the Coravin Club.

If you are interested in placing large orders of Coravin products either for use in your business or for resale, please contact Coravin Customer Service via email, csr@coravin.com or telephone, 855-692-6728. They will begin the process for you!

Troubleshooting

Over time, if your Coravin System becomes difficult to push through the closure, the coating on the needle may be worn. Inspect the tip to look for wear or damage. If the non-stick coating has worn off, leaving a silver color rather than black, you may need a new needle. Replacement needles can be ordered here.

There are several items to check if you are having trouble pouring wine. Remove the Coravin System from the bottle and give the trigger a quick press. If you hear gas escaping, then you have gas and the needle is clear — the problem is likely that the Coravin System was not fully seated on the bottle and the needle had not penetrated the closure.

If you do NOT hear gas escaping after a quick press of the trigger, you may simply be out of gas, or your needle may be clogged with some cork particles. To check for a clogged needle, unscrew the needle from the Coravin System and then try a quick press of the trigger again. If you hear gas flow, then it is likely that your needle is clogged by some small cork particles. Please refer to Clearing a Clogged Needle or click here to watch our instructional video.

If you do NOT hear gas with the needle removed, then you are likely out of gas and need a new Coravin Capsule.

If none of these remedies work, please contact Customer Service at or +852 23370048 for assistance.

Make sure that the bottle is tilted so that the spout is lower than the bottle's base, and that the needle tip in the bottle is always submerged in wine. If the needle tip is not submerged, a mix of argon and wine will flow out of the bottle causing excessive foam. For the optimal pour, pour along the inside edge of the glass, as this reduces splash and bubbles in the wine.

When you are done pouring and tilt the bottle back upright, the inside of the bottle goes from high to low pressure which can create a cloud that will quickly dissipate. This is normal and does not affect the remaining wine.

1. A loose needle could cause some leaking or dripping while pouring. Please ensure that the needle is tightly attached to the Coravin unit. You can check this by turning the needle grip counter-clockwise until there is no more give to the turn. 

2. If you have previously accessed the bottle the most likely reason that a cork will leak is that you have used the Coravin System with a synthetic closure. Although this will not damage the Coravin Needle, and will still allow you to pour wine, the cork will not reseal, and oxidation will occur over time. If you have accessed a bottle with a synthetic closure, store it upright.

3. If you are accessing a bottle with a natural cork that is below room temperature or chilled, the cork will take a bit longer to reseal. This does not mean that oxygen is entering the bottle during the resealing process, the argon in the bottle is still protecting your wine.

4. It is possible that a small amount of residual wine in the Coravin Needle pooled in between the cork and the foil upon removal of the Coravin System from the bottle. This excess wine can sometimes leak from underneath the foil even though the cork has fully resealed.

5. If you access a bottle with a natural cork in poor condition, it is possible that it will not reseal fully and leak.

Please ensure that you are tightening the capsule cup as quickly and firmly onto the unit as it can be; there should be no more give left to the cup. If the cup is not twisted on tightly enough, it may not seal fully, allowing argon gas to escape from the Coravin System.

Also, be sure that you use only enough gas for the pour that you want. If, when you finish your pour and bring the bottle back to an upright position, you hear a long release of gas then you may have used too much gas for the pour that you want; the gas just releases into the air and is wasted. At the end of your pour you should hear only a slight “psst” of gas if you hear anything at all. We recommend using several short presses of the trigger to control your pour and optimize your gas.

This is the result of residual wine from the needle and the needle path in the cork that settles to the top of the cork and will cause some dripping. It is a normal circumstance. If you notice a steady stream of wine however that is an indication that the wine is bottled with a synthetic cork that will not reseal.

For Model One, Model Two, Model Two Elite and Limited Editions click here:

For Model Eleven click here

Safety

Important Safety Information
Read all instructions and warnings before use. FOR ALL Coravin SYSTEMS (Model ONE, MODEL TWO, MODEL TWO ELITE, MODEL TWO ELITE PRO, MODEL EIGHT, AND MODEL ELEVEN) CAUTION
  • Damaged or flawed wine bottles may break when pressurized. Coravin Wine Bottle Sleeve is provided to reduce the risk of injury from broken glass.

  • DO NOT USE with sparkling wine or Champagne.

  • Needle and Needle Clearing Tool are sharp, use caution when handling.

CAUTION: Needles are sharp. Handle with care.
WARNING
  • DO NOT USE System for anything other than intended use.

  • DO NOT submerge System in water or other liquids.

  • System is not dishwasher safe.

  • System is not a toy. Keep out of reach of children.

NOTE
  • Not intended for use with plastic corks.

  • For screw cap wines, use Coravin Screw Caps.

Additional Warnings applying only to Model Eleven NOTE
  • DO NOT USE damaged cord or power adapter.

  • DO NOT expose System to extreme conditions, including rain and excessive heat.

  • System contains non-replaceable Lithium Ion battery.

  • DO NOT attempt to open System.

  • Tampering with System may cause overheating, fire, and injury.

  • Dispose of System according to local regulations for electronic devices.

Coravin Capsules for all coravin systems (Model ONE, MODEL TWO, MODEL TWO ELITE, MODEL TWO ELITE PRO, MODEL EIGHT, AND MODEL ELEVEN)
Argon 6.5g (0.23oz) CAS 7440-37-1

WARNING: Gas Capsules are under high pressure. Coravin Systems are designed to work ONLY with genuine Coravin Capsules. Use of non-Coravin capsules, re-use of any part of the Capsule, or connection to sources of gas other than Coravin Capsules is dangerous and may cause injury to users or others nearby. Use of large capacity gas sources with Coravin System can result in gas leaks which could cause serious injury or death. Large capacity gas sources are NEITHER tested NOR approved by Coravin. The use of alternative gas sources will void the System warranty and remove all responsibility of Coravin from any issues or injury that may arise. For more information, contact Coravin Customer Service.

STORAGE
  • Coravin Capsules are pressurized and should be stored between -22° and 149° F, (-30° to +65° C).

  • Coravin Capsules contain gas under pressure, and may explode if heated.

  • Store in a well-ventilated place, out of direct sunlight.

DISPOSAL:
  • Coravin Capsules are made of recyclable materials.

  • Empty Capsules may be recycled according to local regulations.

  • DO NOT dispose of unused Capsules.

IMPORTANT SAFETY ANNOUNCEMENT
Click here for details

Auto-Delivery

A great way to ensure that you never run out of Coravin Capsules, and SAVE 10% on every order!
Auto-Delivery is a convenient program that allows you to receive orders of Coravin Capsules on a customized shipping schedule. To begin receiving automatic deliveries of Coravin Capsules, simply select the pack size and quantity of capsules, and frequency that you would like to receive them. The Auto-Delivery program will commence upon placement of your first order. After placing an order for Auto-Delivery, you do not need to order the item again. You will be billed for your first shipment after the payment has been processed. Subsequent shipments will be billed and automatically sent on the shipping schedule that you have customized. Delivery and billing will be repeated until you decide to cancel your subscription.

Sign up NOW and start SAVING! Shop Coravin Capsules.

Conveniently manage your Auto-Delivery plan online by visiting the My Account section of the site. From there, you can make changes to your plan; change order quantity or frequency. You can easily cancel or pause your plan. Changes can also be made calling customer service at 1-855-692-6728.

Yes! You can cancel your plan any time online or by calling Customer Service at 1-855-692-6728. You will neither receive nor be billed for any future shipments unless your shipment is too far along in the shipping process or has already shipped. Shipments can be canceled up to 2 day prior to the scheduled shipping period.

Payment for all Auto-Delivery orders will be billed to your original credit card. The total cost charged to your method of payment for each order will be the price of the item(s) on the day the order is processed plus sales tax and delivery fees. The delivery fee will be determine by the shipping method selected on your first order.

You can change your credit card information in the My Account section of the Coravin website.

Yes, you can change your shipping frequency, or accelerate or delay a shipment on most Auto-Delivery orders up to 2 days prior to the order being placed.

Coravin will notify you via email 2 days prior to your fulfillment order being placed. Please add info@coravin.com to your address book or safe list to ensure your order notifications are delivered.

Contact Us +852 23370048

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